The company helps IT teams automate support requests directly in Slack using AI that is trained on your existing KB, app matrix, company policies, etc. Anything that can't be automated is seamlessly handed off to a human agent in your existing help desk.

We're currently able to deflect 55%+ tickets across our customers, automating things like: access requests, KB search & surfacing, password / MFA resets, group management, team routing, etc.

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We are looking for someone who is very comfortable working with vague requirements, is self-directed and can work autonomously. This role will sometimes feel like a PM role, and you will be working with the founders, not for them (ie, you will not be told how to implement something).

Seniority

4+ years of experience in product design, ideally at early stage startups where you are resource constrained

Work experience

Previously the first designer (or one of the first couple) at an early stage startup

Extensive experience with web apps (not mobile focused)

Experience building interfaces for B2B customers (not consumer focused)

Hard skills

Full mastery of Figma

Miscellaneous

Have an exceptionally high bar for craft and quality. Strong IA and UX design thinking is evident in portfolio and past work

Able to own the design process end-to-end with minimal direction

Original: Can build designs from the ground up starting with only a problem and collaborate with the team to get to shippable designs

Alternative design work: Willingness to do non-product design work when needed (rarely): brand tweaks, slides, website tweaks, office design, etc.

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We’re looking for a product designer that will help us redefine how IT and internal ops work is done in the enterprise. Today, IT interfaces directly with employees and handles tasks manually. With US, they can spend their time configuring software, defining policies and training a system to do that work instead. This is a very technically challenging problem to solve, and requires us a fundamentally different approach to IT. You will help us navigate that.

You'll be working closely with our founders and customers to understand pain, usage behaviors and expectations, then translate that into beautiful designs that are intuitive to use.

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